Overseas Filipinos feel heartache over missing parcels for loved ones, demand answers

Balikbayan boxes bound for the Philippines are an important source of comfort for families of Filipinos working overseas

At this time of year, Fatima Ramos would normally be preparing her balikbayan boxes. Overseas Filipinos typically fill these boxes with gifts, clothes, food and household items to send to their loved ones back home in the Philippines for Christmas.

Ramos has previously sent the tax-exempt parcels to her family and Philippine charity organisations from Abu Dhabi, where she works as a domestic worker.

“I got one of my boxes, and it was completely soaked. The clothes were faded and mouldy. The items and the box were all crushed. It was heartbreaking. The food, such as the chocolates, had melted because it got wet,” Ramos told This Week in Asia.